Care Instructions- to prolong the life of your items.
Nothing is pre washed when it arrives with me just incase of allergies or reactions, so there may be up to a 2% shrinkage on new fabrics not blank clothing once washed. Why I recommend no heat on a first wash.
● Wash on 30° wash
● Do not tumble dry
● Air dry only
● For vinyl iron inside out and back to front of the image is on the front of the garment
● Keep away from heat such as radiators
● Keep away from fire. All my handmade clothing includes fire labels and care instructions sewn into each item.
● For anything with poppers, gentle opening on the first few goes times will soften once washed. There is an extra layer ironed inside to prevent ripping.
Ready Made Stock-
Items in the ready made section please allow 2-3 working days for dispatch.
Made To Order Items-
Most items I offer are all made to order a banner will be at the top of each page of the website to show current turnaround times for in stock, made to order and pre order.
Pre Order Fabrics-
Pre order fabrics are designs I either make myself and send to the printers overseas to print or designs I purchase to have printed onto fabric. Due to being a lengthy process on the pre order section I will put estimated times the fabric is due into me usually 4-6 weeks, I estimate higher making times as I have to sew the items up once the fabric arrives in stock and in case there is delays coming through customs due to Brexit. So full turnaround for pre order will be between 4-8 weeks. You will be notified of dispatch once the items are made and sent from me.
Returns & Refunds-
There is strictly a no refund policy for any of the personalised items unless, there is a fault or damage upon the items arrival. You have 30 days from the date of confirmation of delivery to contact to discuss any fault or damage. Faulty or damaged items must be sent back to me and received in the condition you received them in. Once arrived back to me a full refund or exchange can be given if agreed with me prior.
Postage & Dispatch-
All items will be sent via royal mail 2nd class unless a upgrade is added at checkout (e.g. Hermes next day). If an item is under £20 there will be no tracking available but I will have a proof of postage if required. Again upgrades for signed for tracked post will be at checkout.
Please allow up to 10 working days for items to be delivered from the date of dispatch this is when royal mail classes there parcels as 'lost'. Please contact me after 10 working days if the item has still not arrived to arrange refund or replacement. Some instances are completely out of my control once the items have left me I have no control how long they take to deliver.